Wegagen Bank S.C. — Branch Manager-IV Position

Wegagen Bank S.C., one of Ethiopia's leading financial institutions serving millions of customers through an expanding network of branches, is seeking an accomplished and results-driven Branch Manager-IV to oversee and elevate the performance of one of its key branch operations. This is a senior leadership role that carries full accountability for profitability, operational excellence, customer experience, regulatory compliance, and team development within the designated branch.

About Wegagen Bank S.C.

Founded with the vision of providing world-class banking services to the Ethiopian market, Wegagen Bank has grown into a trusted financial partner with a strong presence across the country. The bank offers a comprehensive suite of products and services including retail banking, corporate banking, SME lending, digital banking solutions, and international trade finance. With a robust commitment to innovation, financial inclusion, and community impact, Wegagen Bank continues to invest in its people, technology, and infrastructure to maintain its competitive advantage in Ethiopia's rapidly evolving banking sector.

Role Overview

As Branch Manager-IV, you will serve as the chief executive of the assigned branch, responsible for driving business growth, managing risk, ensuring regulatory compliance, and leading a high-performing team. You will report directly to the Regional Director of Banking Operations and work closely with central support units including Credit, Risk Management, Compliance, Treasury, and Digital Banking. This position demands a strategic thinker who can also execute hands-on operational management, someone equally comfortable analyzing financial statements and coaching front-line staff on customer service excellence.

Key Responsibilities

Branch Profitability & Growth: Develop and execute the branch's annual business plan, targeting specific goals for deposit mobilization, loan portfolio growth, fee-based income, and overall profitability. Achieve or exceed quarterly and annual financial targets set by the regional office.
Credit Portfolio Management: Oversee the end-to-end credit process at the branch level, including loan origination, appraisal, disbursement, monitoring, and recovery. Maintain a high-quality loan portfolio with non-performing loan (NPL) ratios below the bank's threshold of 5%.
Customer Experience Excellence: Champion a customer-centric culture by implementing service quality standards, resolving escalated customer complaints within 48 hours, and ensuring Net Promoter Scores (NPS) meet or exceed regional benchmarks.
Regulatory Compliance & Risk Management: Ensure full compliance with National Bank of Ethiopia (NBE) directives, anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and all internal bank policies. Lead internal audit readiness and coordinate with the compliance department to address findings within stipulated timelines.
Team Leadership & Development: Directly manage a team of 25–40 branch employees across teller operations, customer service, credit officers, and support staff. Conduct quarterly performance appraisals, identify skill gaps, and implement training programs in collaboration with the bank's talent development unit.
Operational Efficiency: Oversee daily branch operations including cash management, vault administration, ATM uptime, and reconciliation processes. Ensure all operational losses are minimized and that the branch maintains a clean audit record with zero critical findings.
Digital Banking Adoption: Drive the adoption of Wegagen Bank's digital channels including mobile banking (Wegagen Mobile), internet banking, agent banking, and POS merchant services. Achieve digital transaction penetration targets of at least 60% of total branch transactions by the end of the fiscal year.
Community Engagement & Business Development: Represent the bank in local business forums, community events, and corporate networking opportunities. Identify new market segments and SME clusters to expand the branch's customer base and deposit base.
Reporting & Governance: Prepare and submit accurate weekly, monthly, and quarterly reports to the regional office covering financial performance, operational metrics, risk indicators, and strategic initiatives. Participate in regional management meetings and contribute to bank-wide strategic planning sessions.
Business Continuity & Crisis Management: Serve as the branch-level coordinator for business continuity plans, ensuring the branch can maintain critical operations during disruptions including system outages, security incidents, or public health emergencies.

Work Environment & Culture

Wegagen Bank fosters a professional, inclusive, and performance-oriented work culture. As Branch Manager-IV, you will operate in a fast-paced banking environment where accountability, integrity, and innovation are core values. The bank invests significantly in continuous learning, offering access to both local and international training programs, certifications, and leadership development initiatives. You will be part of a collaborative management team that values data-driven decision-making and open communication. The role requires a high degree of autonomy balanced with strong alignment to the bank's corporate strategy and governance framework.

Qualifications & Experience

Education: Bachelor's degree in Accounting, Finance, Economics, Business Administration, or a recognized equivalent field from an accredited institution. A Master's degree (MBA or MSc) is strongly preferred and will be given significant weight in the selection process.
Experience: Minimum of 8–10 years of progressive experience in the banking industry, with at least 3–5 years in a branch management or equivalent senior operational role within a commercial bank. Demonstrated track record of achieving financial targets and managing portfolios exceeding ETB 500 million in deposits and loans.
Professional Certifications: Certifications such as Certified Banker (CIB), Chartered Financial Analyst (CFA), Certified Credit Professional (CCP), or similar credentials are advantageous.
Regulatory Knowledge: Thorough understanding of Ethiopian banking regulations, NBE directives, tax laws, and foreign exchange regulations.

Technical Skills & Competencies

Proficiency in core banking systems (Temenos T24, Finacle, or similar platforms)
Advanced Microsoft Excel skills including financial modeling, pivot tables, and VBA macros
Familiarity with business intelligence tools such as Power BI or Tableau for performance dashboards
Knowledge of digital banking platforms, mobile money ecosystems, and fintech integration
Experience with credit analysis software and loan origination systems
Understanding of AML/KYC software and transaction monitoring tools
Strong command of banking reporting frameworks and regulatory reporting tools

Leadership & Soft Skills

Exceptional leadership and people management skills with the ability to inspire, motivate, and hold teams accountable
Strong analytical and problem-solving capabilities with a strategic mindset
Excellent verbal and written communication skills in Amharic and English; knowledge of additional local languages is a plus
High ethical standards, integrity, and commitment to confidentiality
Ability to manage multiple priorities under pressure and meet tight deadlines
Strong negotiation and stakeholder management skills
Customer-first mindset with a passion for delivering exceptional service

Compensation & Benefits

Wegagen Bank offers a competitive compensation package commensurate with the seniority and scope of this role. The package includes an attractive base salary, performance-based bonuses linked to branch KPIs, medical insurance coverage for the employee and immediate family, provident fund contributions, staff loan facilities at preferential interest rates, mobile phone and communication allowances, and annual leave in accordance with Ethiopian labor law. Additional benefits include access to the bank's vehicle financing scheme for management-level employees and professional development sponsorship.

Career Growth Opportunities

This Wegagen Bank, Branch Manager-IV roles are recognized as critical stepping stones to senior management positions including Regional Director, Director of Banking Operations, and other C-suite leadership roles. The bank has a well-structured career progression framework and regularly promotes from within. High-performing branch managers are often selected for strategic projects, cross-functional assignments, and international exposure programs with the bank's correspondent banking partners.

How to Apply & Hiring Process

Interested candidates who meet the above qualifications are invited to visit the official Wegagen Bank career portal at https://lnkd.in/eEbAM8wZ for detailed job descriptions and to submit their applications. Applications must include an updated CV, cover letter, copies of relevant academic and professional certificates, and contact details of three professional references. The application deadline is Saturday, May 16, 2026. Only shortlisted candidates will be contacted for further assessment, which may include written tests, panel interviews, and practical case study presentations. Wegagen Bank is an equal opportunity employer and encourages applications from qualified individuals regardless of gender, ethnicity, or disability status.