Hiring Service Manager in Houston, TX

Context: JF Petroleum Group is a well-established energy services provider with over 15 years of experience supporting oil and gas operators across Texas, Louisiana, and the Gulf of Mexico. We operate a fleet of 120 service vehicles, employ 250 certified technicians, and maintain a 94% client satisfaction rate over the past three years. Our company is ISO 9001 certified, with a proven track record of compliance with all OSHA, EPA, and API industry regulations. We differentiate ourselves from competitors through our proactive client support, rigorous safety protocols, and reliable on-time service delivery for drilling companies, refineries, and well operators.

Role Introduction: We are recruiting a Service Manager to oversee all field service operations across our Texas territory, reporting directly to the Director of Operations. This critical role will coordinate cross-functional teams, manage high-value client relationships, ensure strict adherence to safety and regulatory standards, and drive continuous improvement of our service delivery model to support our growth targets in the Gulf of Mexico market.

Key Responsibilities:
1. Supervise all on-site service interventions (well maintenance, drilling equipment repair, drilling fluid delivery) for 45 active clients, with a target of 98% on-time intervention compliance and 92% first-time fix rate.
2. Manage a team of 12 team leads and 85 service technicians, conduct semi-annual performance reviews, lead monthly safety training sessions, and manage on-call scheduling to ensure 24/7 emergency response coverage for urgent site incidents.
3. Develop and maintain relationships with client site directors (oil companies, refineries, drilling contractors), conduct biweekly performance check-ins, resolve client complaints within 24 hours, and achieve a 90% annual contract renewal rate.
4. Ensure full compliance with all oil and gas safety regulations (OSHA, EPA, API standards) across all interventions, conduct weekly site safety audits, and train teams on regulatory updates, with a target of zero serious accidents per year.
5. Manage the service department’s annual operating budget of $4.2M, optimize travel and spare parts costs, negotiate supplier and client contracts, and achieve annual operational cost reductions of 3% without compromising service quality.
6. Coordinate with the logistics team to manage our fleet of 45 service vehicles, ensure 100% preventive maintenance compliance for the fleet, and reduce vehicle downtime by 15% annually.
7. Implement and track service performance KPIs via Jira Service Management and SAP S/4HANA dashboards, generate weekly performance reports for executive leadership, and propose continuous process improvements for service delivery workflows.

Work Environment & Culture: We prioritize a collaborative, low-bureaucracy work environment with close management support. Field teams operate with high autonomy on interventions, and we actively encourage technician feedback to refine our processes. We offer regular training on new drilling technologies and safety standards, quarterly team-building events, and a formal recognition program for top-performing employees. Occasional travel to Louisiana and Gulf of Mexico offshore platforms (1-2 times per month maximum) is required; all travel expenses are fully reimbursed, and a company vehicle is provided for all professional travel.

Candidate Requirements:
- 5+ years of experience in petroleum service operations or related energy sector management roles, with at least 2 years in a supervisory or service manager position.
- In-depth knowledge of well maintenance operations, drilling equipment repair, and oil and gas safety regulations (OSHA, EPA, API standards).
- Proven experience managing operating budgets exceeding $2M, and negotiating contracts with energy sector suppliers and clients.
- Proficiency in project management and operational tracking tools: Jira Service Management, SAP S/4HANA, Salesforce for client relationship management, and Fleet Complete for fleet oversight.
- Ability to work flexible hours to respond to site emergencies, with 1 paid on-call weekend per month included in the role.
- Valid US driver’s license with a clean driving record (no serious accidents or license suspensions in the past 5 years).
- Current OSHA 30 certification is preferred; candidates without certification will be supported to obtain it within the first 3 months of employment.

Technical Skills:
We use industry-standard tools across our operations, including SAP S/4HANA for intervention tracking and inventory management, Jira Service Management for client ticket and work order management, Salesforce for client contract and relationship tracking, Fleet Complete for real-time fleet location and maintenance management, Microsoft Power BI for performance reporting, and ServiceMax for field service workflow automation.

Benefits & Compensation:
The annual base salary for this role ranges from $95,000 to $125,000, adjusted based on relevant experience and performance during the probation period. An annual performance bonus of up to 15% of base salary is awarded based on team performance metrics and client contract renewal rates. Benefits include 80% employer-paid health insurance for employees and their dependents, 20 paid vacation days per year plus 10 paid sick days, a 401(k) retirement plan with 4% employer matching contributions, a provided company vehicle, full reimbursement of all travel and professional training expenses, and 1 paid remote work day per week for administrative tasks.

Career Growth Opportunities:
After 2 years of consistent performance, successful candidates may be eligible for promotion to Regional Operations Manager for the Gulf of Mexico, or National Service Operations Manager. We fully fund advanced professional certification training (PMP, Certified Petroleum Manager, SAP S/4HANA certification) for employees seeking to upskill. High-performing team members may also be offered short-term international observation assignments at our partner sites in Europe or the Middle East.

Hiring Process & Next Steps:
Interested candidates can submit their professional resume and a 1-page summary of their key service management achievements via our online application portal or by email to [email protected], with the subject line "Service Manager Application - [Your Full Name]". Applications are reviewed on a rolling basis. Selected candidates will first complete a 30-minute phone screening with the Operations Manager to confirm role fit. Next, a 1.5-hour in-person interview at our Houston headquarters with the Director of Operations and HR Lead, including a case study on managing an urgent client site emergency. A final interview with one of our key client partners will be conducted to confirm alignment with industry requirements. The full hiring process takes 2 to 3 weeks, with a targeted start date within 4 weeks of offer acceptance. We encourage all qualified candidates to apply as soon as possible.