Hiring Service Manager in Houston, Texas

JF Petroleum Group is a leading Gulf Coast provider of upstream and midstream petroleum services, operating for more than 15 years with a team of 200+ professionals serving independent oil producers, national fuel distribution partners, and industrial energy clients across Texas, Louisiana, and Oklahoma. We have maintained a zero-recordable safety incident rate for 4 consecutive years and deliver 99.8% of our service projects on time and within budget, metrics we prioritize above all else when managing field operations. We are hiring a Service Manager to lead our field service division from our Houston headquarters, owning end-to-end delivery of all petroleum service projects, from client onboarding and resource allocation to post-project reporting and continuous process improvement. In this role, you will report directly to the Director of Field Operations and collaborate closely with our safety, logistics, and client success teams to uphold our rigorous quality and regulatory standards.

Your core responsibilities will include:
1. Overseeing end-to-end delivery of 25+ concurrent petroleum service projects per quarter, including wellsite maintenance, fuel transport logistics, and equipment calibration, ensuring 99% of projects are completed within agreed timelines and budget allocations, with no more than 2% cost overruns per project.
2. Leading and developing a team of 12 field service technicians and 4 shift supervisors, conducting weekly performance reviews, quarterly skills training sessions, and monthly safety briefings to reduce team turnover by 15% year-over-year and maintain a 100% completion rate for mandatory OSHA 30 certification across all field staff.
3. Acting as the primary point of contact for 18 key enterprise clients, including 3 major independent oil producers and 2 national fuel distribution partners, resolving service escalations within 4 business hours and holding quarterly business reviews to improve client satisfaction scores by 10% annually.
4. Managing a $2.4M annual service budget, tracking expenses via SAP ERP, approving purchase orders for equipment, parts, and third-party vendor services, and identifying cost-saving opportunities that reduce operational spend by at least 5% each fiscal year without compromising service quality.
5. Developing and updating standardized operating procedures (SOPs) for all field service activities, conducting bi-monthly audits of field sites to ensure compliance with EPA, OSHA, and API regulations, and addressing any compliance gaps within 10 business days of identification.
6. Coordinating with the logistics team to schedule and dispatch 35 service vehicles and 22 pieces of heavy equipment, using fleet management software to reduce vehicle idle time by 12% and improve equipment utilization rates to 85% across all assets.
7. Generating weekly and monthly service performance reports using Salesforce and Tableau, tracking key metrics including project completion rate, client satisfaction, safety incident rates, and budget adherence, and presenting these findings to the executive leadership team during monthly operational reviews.
8. Leading root cause analysis for any service delays, safety incidents, or client complaints, implementing corrective action plans that reduce repeat issues by 20% within 6 months of implementation.

Our work environment balances headquarters strategic work and field oversight: 60% of your time will be split between our modern Houston operations center (equipped with real-time project tracking dashboards) and field sites across the Gulf Coast, with overnight travel required 2-3 days per month. We foster a culture of psychological safety where all team members are encouraged to share process improvement ideas, with a formal suggestion program that rewards implemented ideas with up to $2,000 in bonuses. We offer flexible scheduling for headquarters days, a fully funded $3,000 annual professional development stipend for all management staff, and regular team events including quarterly client appreciation outings, safety recognition banquets, and annual industry networking opportunities.

To qualify for this role, you must have at least 5 years of experience in petroleum service operations, with at least 2 years of experience leading a field service team. You must have a proven track record of managing large-scale service projects with budgets exceeding $1M, and experience working with oil and gas clients in upstream or midstream operations. Proficiency in SAP ERP for budget tracking, Salesforce for client relationship management, and fleet management software such as Fleet Complete or Samsara is required. A valid driver’s license and the ability to pass a pre-employment drug screening and background check are mandatory. A bachelor’s degree in petroleum engineering, business administration, or a related field is preferred, but we will consider candidates with equivalent professional experience in lieu of a degree.

This role offers a competitive base salary of $95,000–$125,000 per year, adjusted for experience, plus a performance-based annual bonus of up to 15% of your base salary, tied to project delivery metrics, client satisfaction scores, and team safety performance. Our comprehensive benefits package includes 100% employer-paid health, dental, and vision insurance for you and your dependents, a 401(k) plan with a 6% employer match, 20 days of paid time off plus 10 paid company holidays, a $150 per month vehicle allowance for field travel, paid parental leave for all new parents, and access to our employee assistance program for mental health and wellness support.

As a Service Manager at JF Petroleum Group, you will have clear pathways for career advancement: top performers are eligible for promotion to Director of Field Operations after 2-3 years in the role, with a corresponding 20-30% salary increase. We offer cross-training opportunities in logistics, safety management, and client success to help you build a versatile skill set for long-term growth in the oil and gas services industry. Our leadership development program provides mentorship from our executive team, and we sponsor attendance at industry conferences including the Offshore Technology Conference (OTC) and Petroleum Service Conference (PSC) each year to support your professional networking goals.

The hiring process for this role consists of 3 stages: an initial 30-minute phone screen with our HR team to discuss your experience and fit, a 60-minute virtual interview with the Director of Field Operations to review your past project management experience, and a final 45-minute in-person interview at our Houston headquarters with our CFO and VP of Operations, including a brief case study where you will outline how you would handle a delayed wellsite service project for a key client. We aim to complete all interviews and extend an offer within 3 weeks of receiving your application. To apply, send your resume and a 1-paragraph summary of your experience managing petroleum service projects to [email protected] with the subject line "Service Manager Application – [Your Full Name]". We review all applications within 5 business days, and will contact qualified candidates to schedule the first interview stage.