Hiring Service Manager (Fleet & Petroleum Operations) in Houston, TX

JF Petroleum Group is a U.S.-based industry leader in on-site petroleum services and full-service commercial fleet maintenance, serving construction firms, logistics providers, industrial operators, and municipal clients across the Gulf Coast region for more than 22 years. With 12 operational service centers, 200+ active long-term service contracts, and a track record of 99.7% fleet uptime for our clients, we prioritize reliable, regulation-compliant service that protects our partners’ bottom lines and keeps their operations running without interruption.

We are currently hiring a Service Manager to lead our flagship Houston service center, overseeing end-to-end operations for light, medium, and heavy-duty commercial fleet vehicles, as well as on-site petroleum storage and dispensing systems for our commercial client base. This is not a purely administrative role: you will serve as the primary point of contact for our highest-value clients, lead a cross-functional team of 18 ASE-certified automotive technicians and 4 licensed petroleum service specialists, and own accountability for all service delivery, safety compliance, and operational cost targets for the location.

Key responsibilities for this role include:
1. Oversee daily service center operations, managing a team of 22 frontline staff to complete all standard repair work orders within 24 hours of intake and complex overhauls within 48 hours, with a target first-time fix rate of 92% or higher to reduce repeat customer visits.
2. Act as the primary escalation contact for 45+ active commercial fleet clients, resolving all service issues, scheduling concerns, or compliance questions within 2 hours of notification, to maintain client satisfaction scores of 4.8/5 or higher.
3. Manage end-to-end delivery of petroleum services for 30+ on-site fuel storage and dispensing systems, conducting monthly internal audits and annual third-party compliance checks to meet all EPA, OSHA, and DOT regulations, with a target of zero regulatory violations per calendar year.
4. Own the service center’s $2.1M annual operating budget, tracking labor costs, parts procurement, vendor contracts, and overhead expenses, with a target of reducing operational costs by 5% year-over-year without compromising service quality or safety standards.
5. Implement and maintain digital tracking systems including Jira for work order management and Salesforce for client relationship tracking, ensuring 100% of service records, repair notes, and client communication logs are documented within 4 hours of job completion for internal auditing and client reporting.
6. Lead weekly 15-minute safety huddles and monthly full-team OSHA compliance training sessions, maintaining a zero-recordable incident rate for the service center, and completing all required safety documentation and incident reports within 24 hours of any event.
7. Coordinate with the regional procurement team to manage $850K in annual parts inventory for the Houston location, reducing critical parts stockout rates by 15% within the first 6 months of tenure to minimize vehicle downtime for clients.
8. Lead quarterly performance reviews and professional development planning for all direct reports, creating individualized upskilling paths that reduce annual technician turnover by 20% over 12 months, and cross-training 3 team members per quarter in specialized heavy-duty repair or petroleum service skills.

Our work environment balances high accountability with strong team support: the service center operates 6 days per week, with a rotating on-call schedule for senior management 1 weekend per month. All managers have access to a dedicated administrative assistant to handle reporting, scheduling, and documentation tasks, and we cover 100% of costs for ASE certification exams, OSHA advanced training, and industry conference attendance for all staff. We do not tolerate cutting corners on safety or service quality, and recognize high-performing team members with quarterly performance bonuses, public recognition at company-wide meetings, and priority access to internal promotion opportunities.

Ideal candidates for this role will have 5+ years of professional experience in fleet maintenance, automotive repair, or petroleum services, with at least 2 years of experience leading a team of 10 or more frontline technicians. You must hold a current OSHA 30 certification, and have working knowledge of EPA and DOT regulations for petroleum storage, transportation, and handling. A valid driver’s license is required, and a CDL Class B with hazmat endorsement is preferred. Proficiency in at least one fleet management software (Fleetio, Mitchell 1, or equivalent) and experience using CRM and work order tracking tools like Salesforce and Jira are required. Candidates with prior experience serving construction or industrial fleet clients will be given priority for this role.

In this role, you will use industry-standard tools including Salesforce for client relationship management and service follow-up, Jira for work order tracking and team task assignment, SAP S/4HANA for inventory and procurement management, Fleetio for fleet maintenance scheduling and vehicle history tracking, Mitchell 1 for automotive diagnostic and repair estimating, and OSHA-compliant safety tracking software for incident reporting and training documentation. You will also receive training on our proprietary petroleum service compliance platform for real-time EPA and DOT audit tracking.

We offer a highly competitive compensation and benefits package for this role, including a base salary of $95,000–$125,000 per year adjusted for experience, plus a quarterly performance bonus of up to 15% of your base salary tied to client satisfaction scores, first-time fix rates, and operational cost savings targets. We cover 100% of health, dental, and vision insurance premiums for you and your dependents, with no annual deductible for in-network care. You will also receive 20 days of paid time off per year, 10 paid company holidays, a company vehicle for on-site and client visit use, a 401(k) plan with a 4% company match, and up to $5,000 per year in reimbursement for continuing education and professional certification costs.

This role is a direct path to regional leadership within JF Petroleum Group, as we are expanding to 3 new service locations across Texas and Oklahoma over the next 18 months. High-performing Service Managers are eligible for promotion to Regional Operations Director after 2 years in the role, with a salary increase of 25–35% and eligibility for company equity grants. We also offer cross-training opportunities in petroleum operations, business development, and corporate leadership for employees interested in expanding their long-term career skill sets.

The hiring process for this role consists of three steps: first, a 30-minute phone screen with our HR team to discuss your experience and alignment with the role requirements. Second, an on-site interview with the Houston service center leadership team, including a 15-minute presentation on your approach to improving first-time fix rates for a commercial fleet client, followed by a tour of the facility and team introductions. Third, a final interview with our Vice President of Operations to discuss long-term career goals and alignment with JF Petroleum Group’s growth plans. We aim to extend offers to qualified candidates within 10 business days of the final interview, with a target start date within 3 weeks of offer acceptance. To apply, submit your resume and a 1-paragraph summary of your experience leading fleet or automotive service teams via the application link below, or reach out to our HR team at [email protected] with any questions about the role.