Hiring Medical Practice Manager in Phoenix

Phoenix Ortho Injury Spine & Extremity is a leading specialty orthopedic clinic serving the greater Phoenix metropolitan area for 8 years, with a focus on evidence-based care for spinal conditions, sports-related extremity injuries, post-surgical rehabilitation, and chronic musculoskeletal pain. Our team of 12 board-certified orthopedic surgeons, 3 physician assistants, and 18 clinical support staff serve more than 12,000 patients annually across our main Phoenix clinic and affiliated physical therapy partners. We are committed to delivering accessible, patient-centered care with short wait times for appointments and streamlined care coordination between clinical and administrative teams. To support our continued growth and improve operational efficiency for our patients and staff, we are hiring a full-time hybrid Medical Practice Manager to lead day-to-day operations at our flagship Phoenix clinic.
The Medical Practice Manager will serve as the lead operational leader for the clinic, reporting directly to the Clinic Director and working closely with the lead medical staff to optimize clinical workflows, revenue cycle performance, compliance, and patient experience. This role is ideal for an experienced operations manager with a track record of leading professional services teams, whether in healthcare, legal, or other client-facing office environments, who is looking to make an impact in a growing specialty care setting.
Key responsibilities for this role include:
1. Oversee daily front and back office operations for the 12-provider Phoenix clinic, managing a team of 18 staff including medical assistants, front desk coordinators, billing specialists, and clinical support staff, with a target of reducing average patient wait times by 15% over the first 6 months in the role.
2. Lead end-to-end revenue cycle management, including insurance verification, claim submission, denial resolution, and Accounts Receivable oversight, working to reduce claim denial rates by 10% annually and improve the clean claim rate to 95% within the first year.
3. Ensure full compliance with HIPAA, OSHA, CMS regulations, and Arizona state medical board requirements, conducting quarterly staff training and annual compliance audits with a target of zero critical findings for 2 consecutive years.
4. Coordinate clinical workflow between orthopedic surgeons, physician assistants, physical therapy partners, and diagnostic imaging centers to streamline patient care pathways, reducing post-appointment referral processing time by 20% within the first 12 months.
5. Manage clinic supply chain and inventory for medical equipment, surgical implants, and clinical consumables, negotiating vendor contracts to reduce supply costs by 8% annually while maintaining 99% stock availability for critical clinical items.
6. Develop and implement patient experience initiatives, including a formal patient feedback tracking system, to improve patient satisfaction scores from the current 4.2/5 to 4.6/5 on Press Ganey surveys within 18 months.
7. Oversee clinic budgeting, financial forecasting, and expense tracking, managing an annual operating budget of $2.8M with a target of 3% year-over-year cost efficiency improvement without compromising care quality.
8. Lead hiring, onboarding, performance management, and professional development for all non-clinical and support clinical staff, reducing voluntary staff turnover by 12% within the first year through improved engagement and career development programs.
Our clinic operates with a collaborative, low-bureaucracy culture where administrative and clinical teams work side by side to solve patient care challenges. We prioritize work-life balance for all staff, with no mandatory overtime for non-clinical management roles, and regular team building events including quarterly staff outings and annual clinic retreats. You will work alongside a diverse team of clinical and administrative professionals, with open lines of communication between leadership and frontline staff to address operational pain points quickly. We serve a diverse patient population ranging from youth athletes recovering from sports injuries to geriatric patients managing chronic spinal conditions, so a commitment to inclusive, respectful care is core to our values.
We are open to candidates from a range of professional services backgrounds, including legal office management, accounting firm operations, or other high-volume client-facing office environments, provided you have a proven track record of leading teams and improving operational performance. Required qualifications include a minimum of 3 years of experience managing a team of 10 or more staff in a professional services setting, deep familiarity with revenue cycle management processes, and a working knowledge of HIPAA, OSHA, and healthcare regulatory requirements. Candidates with experience in medical practice management, orthopedic or surgical specialty care, or experience with Athenahealth and Epic EHR systems will be given priority, but are not required. A bachelor’s degree in Healthcare Administration, Business Administration, or a related field is preferred, but we will consider candidates with equivalent professional experience and demonstrated operational success. All candidates must be able to pass a pre-employment background check and drug screening per Arizona state requirements for healthcare leadership roles.
The successful candidate will be proficient in the following tools and platforms: Athenahealth for practice management and patient scheduling, Epic EHR for clinical documentation and patient record management, Navicure for medical billing and claims submission, Asana for cross-team project management and operational initiative tracking, Microsoft 365 for administrative tasks and reporting, and Slack for internal team communication. Experience with Tableau or similar data visualization tools for operational reporting is a plus.
This role offers a competitive base salary of $78,000 to $92,000 per year, adjusted for experience and qualifications, plus a performance-based annual bonus of up to 10% of base salary tied to key operational metrics including patient satisfaction scores, revenue cycle efficiency, and supply cost savings. Full benefits include medical, dental, and vision insurance with 90% of employee premiums covered and 50% of dependent premiums covered, a 401(k) retirement plan with a 4% employer match, 15 days of paid time off plus 10 paid company holidays, and 5 paid professional development days per year with a $2,000 annual stipend for conferences, industry certifications, or continuing education courses. Additional perks include a flexible hybrid work schedule (3 days in-clinic at our Phoenix location, 2 days remote for administrative tasks), free on-site parking, access to an on-site fitness center, and a $50 monthly wellness stipend for gym memberships, fitness equipment, or wellness services.
We prioritize internal promotion and professional development for all staff. The previous Medical Practice Manager was promoted to Regional Operations Director after 2 years in the role, as we expand to open 2 new clinic locations in the Phoenix area by 2026. We will reimburse all exam fees and study materials for industry-recognized certifications including the Certified Medical Practice Manager (CMP) and Certified Healthcare Manager (CHM) designations, and provide clear career pathing for employees interested in moving into regional leadership, clinical operations, or healthcare consulting roles.
Applications for this role will be accepted until August 15, 2024. To apply, submit your resume and a brief 1-paragraph statement of interest outlining your experience managing professional services operations to [email protected]. The hiring process includes four steps: first, a 30-minute initial phone screen with HR Manager Meghan Neil to discuss your background and fit for the role; second, a 1-hour in-person (or virtual for out-of-area candidates) interview with the Clinic Director and Lead Orthopedic Surgeon to review your operational experience and approach to clinical workflow optimization; third, a 45-minute panel interview with 3 senior clinic staff to assess cultural fit and leadership style; and fourth, a brief 30-minute case study assessment where you will outline a plan to reduce patient wait times in a small orthopedic clinic, to evaluate your practical problem-solving skills. References will be requested after the second interview, and successful candidates will receive a formal offer within 5 business days of completing all interview steps. We will notify all applicants of their status via email within 2 weeks of the application deadline.